Our warehouses are located in the USA and China. The shipping origin depends on your address and item availability. For USA customers, packages primarily ship from our USA warehouse. If an item is unavailable there, it will be shipped from our China warehouse. You can expect multiple packages for the same order.
Usually, it takes 7-12 days for shipping. However, it varies from countries and shipping methods. For more details, please check our shipping info.
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 10 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
Generally, your refund will be processed to your original payment method. This process will take about 1-14 days (depending on the payment method or bank you used). Therefore, you may need to wait few days to receive your refund after we processe it. If you did not receive your refund within 14 days after we processed it, please contact us
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via contact us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Typically, orders are dispatched within 1-3 days. Occasionally, there might be a delay of 1-3 days due to unforeseen factors beyond our control.
sent to you as soon as the order is shipped out. If you did not receive the email, it may be caused by the following reasons:1. The email might be shielded. Please check your junk emails.2. You did not fill in the email address in the order.3. You might fill in the wrong email address. Please contact us to obtain your order info.
We are so sorry for the inconvenience for you. No worries! We will provide you with a satisfactory solution! Please contact us , providing pictures of the defective item(s) and the order number. We will deal with the problem ASAP.
We apologize for any inconvenience caused. We're committed to enhancing your shopping experience. Despite our best efforts, occasional mistakes can occur. Rest assured, we're dedicated to finding a satisfactory solution for you
A. Your order could be divided into several packages for shipment. If unsure, reach out to us.
B. Our apologies for any colleague-made errors causing inconvenience. Contact us, and we'll swiftly resolve the issue.
Once your order has been shipped, you will receive a shipping confirmation email. You can track your order by the tracking number in the email. If you did not receive the confirmation email, you can contact us to obtain your order tracking number.
Absolutely! We are here to help you make your home beautiful! Please send us an email to contact@furvivia.com inĀ and we will be happy to assist you in any way we can.We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.